While telecom CEOs are staring towards the horizon in search of value creation opportunities for their investors, the answer may well be hidden in plain sight within the organisation itself – the IT function.

To read the entire whitepaper, please download the PDF...

  

The recently-concluded Mobile World Congress (MWC) 2013 showcased the next horizon of the mobile world: connectivity everywhere and the Internet of Things. No longer is the event simply a showcase for cutting-edge gadgets; this year the stage was shared by device manufacturers, vendors and service providers who put forward their ambitions to shape the connected world.

To read the entire whitepaper, please download the PDF...

  

The evolution of wireless technologies from basic 2G to a mesh of 2G, 3G and LTE is creating an increased range of network configuration options, with implications not only on the overall cost structure of operators, but also on the local cost to serve each individual subscriber

Contrary to intuition, mobile usage is not that mobile – it is highly concentrated in each subscriber’s top two sites, making it possible to allocate the cost of network investments to specific subscribers and hence accurately quantify the local cost to serve for each subscriber

This whitepaper discusses on how operators should use this knowledge to refine their definition of customer value, incorporating in it the local cost to serve, and leverage this new perspective to drive operational improvements.