GLF Fraud Report 2019

GLF Fraud Report 2019

The Delta Perspective

International carrier industry gaining ground against fraud, says GLF Annual Industry Report, as more carriers sign the industry’s Code of Conduct.

Capacity Europe, London, UK 30th October 2019: ITW Global Leaders’ Forum (GLF), the leadership body of the International Carrier Industry, has published its second annual report on international wholesale telecoms fraud, focusing on the industry’s achievements in tackling fraud, assessing the changing landscape and identifying best practices as carriers and technology providers work to limit fraudulent traffic. The GLF is striving for an operating environment that is free from fraudulent traffic and, as a result, creates benefits that extend far beyond carriers and actively contributes to society.

In its report for 2019, “The Evolution of Fraud Management,” with inputs from over 40 organisations, the GLF reported that 80% of carriers are treating fraud as a ‘strategic’ or ‘top’ priority, with 55% seeing fighting fraud increasing in importance in their organisations. The report also highlights the importance carriers are placing on proactively addressing fraudulent traffic risks from the growth of 5G, edge computing and IoT traffic; how the industry is looking at the use of innovative technologies such as machine learning and blockchain to improve effectiveness in fraud detection activities; and the importance international carriers are placing on developing mechanisms to attest their compliance with the GLF Code of Conduct.

Since last year, carriers’ ongoing efforts to reduce fraudulent traffic have gained ground, with a net positive reported growth in carriers’ fraud management staff, a trend expected to continue in the next 12 months. Moreover, carriers reported that fraud management is increasingly treated as a company-wide issue.

The GLF also is pleased to announce that MTN GlobalConnect, OTEGLOBE and Rostelecom have joined the GLF Code of Conduct against Fraud, bringing total signatories to over 30 carriers.

Commenting on the release of the report, Daniel Kurgan, CEO of BICS and the lead of GLF’s working group on fraud, said:This is the second of what has now become the benchmark annual report on fraudulent traffic in the international telecoms industry. In this year’s report we have expanded industry engagement, with both carriers and technology providers, to take a deeper look at the trends of the past twelve months and what we, as an industry, need to be focused on going forward.

Jussi Makela, Director, GLF, said:We aim for this GLF report to become the annual ‘temperature check’ for the international carrier industry on its fight against fraudulent traffic, as well as helping organisations set their priorities going forward. We have seen how the 2018 report stimulated strong dialogue within and between carriers, and we hope that this will continue through this year’s report.

The survey was conducted by Delta Partners, a leading advisory and investment firm specialised in Telecoms, Media and Technology. Sam Evans, who is a Partner and led the survey said:Delta Partners is committed to supporting the GLF on such an important strategic and financial issue for the international carrier industry. Carriers recognise that collectively they will be more effective in reducing the value and impact of fraudulent traffic, and as the industry’s leadership body the GLF has a key role to play in both advocacy and taking direct action.


About the ITW Global Leaders’ Forum
The ITW Global Leaders’ Forum (GLF) is a global network of leaders from the world’s largest International Carriers, who convene to discuss strategic issues and to agree collaborative activities, with the aim of upholding the principle of interoperability and ubiquitous international and technological coverage.

The mission of the GLF is to be “the voice of the global carrier industry providing leadership and direction to interconnect the digital world”. This encapsulates the ultimate aim of the GLF, and its members, which is to enable consumers and enterprises to communicate and transact for any service or application, on any device and any infrastructure, in any geography, thus enabling the globalisation of business and the closure of the digital divide.

The International Carrier industry is a critical part of the global ecosystem, providing the backbone that enables digital services to be distributed around the world. The GLF’s primary objective is to provide leadership and direction for the industry by advocating common priorities that will limit network fragmentation and improve interconnectivity so that new digital services can be delivered at scale anywhere in the world.

www.itwglf.com


Press Contact:
Jussi Makela, Director ITW Global Leaders’ Forum
+442077798245 jmakela@capacitymedia.com

Video

Customer Experience